You can book Avinya Services from our website (https://avinyabeautyhub.com/) or contact us our what’sapp number directly or call us for booking. We will be very happy to pamper you.

Our customer support team is available Monday to Sunday, 11:00 AM – 8:00 PM (IST). For urgent queries related to orders, cancellations, or beauty service bookings, you can also reach us via live chat on our website or app. During peak festive seasons, we extend our support hours to ensure a seamless experience for every customer.

We recommend starting with a quick skin type assessment — identify whether your skin is oily, dry, combination, sensitive, or normal. Each product on our platform is tagged with suitable skin types, and our in-built skin quiz helps match you with dermatologist-approved products. Look for keywords like “non-comedogenic” for oily skin or “hydrating formula” for dry skin when browsing.

Yes. Every product listed on our platform is sourced directly from authorised brand distributors and certified sellers. We follow a strict quality verification process, and all skincare and cosmetic products carry authenticity certificates. Many of our featured products are dermatologist-tested, cruelty-free, and comply with international cosmetic safety standards.

We offer a hassle-free 7-day return policy for unopened and unused beauty products in their original packaging. For damaged or defective items, we provide an immediate replacement or full refund within 48 hours of raising a complaint. Certain hygiene-sensitive products such as lipsticks, mascaras, and serums may not be eligible for return once opened, in line with safety guidelines.

Booking a beauty service is simple. Navigate to the “What’sapp” button, Our certified beauty professional call you or Call us directly to book services. Home service options are also available.

Absolutely. We run regular seasonal sales, festive offers, and exclusive member discounts. Our loyalty rewards programme lets you earn points on every purchase, which can be redeemed against future orders.

Standard delivery typically takes 3–5 business days, depending on your location. Express delivery (1–2 business days) is available in major cities. Same-day delivery is offered for select products in metro areas if orders are placed before 12:00 PM. All orders are shipped in tamper-proof, temperature-controlled packaging to maintain product integrity.

Yes! We offer premium gift wrapping and personalised message cards at a nominal additional charge during checkout. You can also explore our curated gift sets and beauty hampers, ideal for birthdays, anniversaries, and festive occasions. Gift orders can be shipped directly to the recipient’s address with the invoice hidden upon request.

Once your order is dispatched, you will receive a tracking link via SMS and email with your courier partner’s details and estimated delivery date. Our customer support team is available 24/7 to assist with any delivery-related queries.

All beauty professionals listed on our platform undergo a rigorous multi-step verification process, including background checks, certification validation, and practical skill assessments. Our empanelled artists and therapists hold recognised qualifications from accredited beauty institutes. Customer ratings and verified reviews are publicly visible on each professional’s profile to help you make a confident, informed booking.