Privacy Policy Of Avinya

At Avinya, your trust is our most prized possession. Before you explore our curated range of beauty products or book one of our certified home salon professionals, we want you to know exactly how we collect, use, protect, and respect your personal information. This Privacy Policy is written in plain, honest language — because you deserve clarity, not legalese.

1. Who We Are

Avinya is India’s leading salon and beauty services brand, serving satisfied of customers in Raipur Chattisgarh. We also operate an e-commerce platform offering skincare, haircare, wellness, and beauty products delivered to your doorstep.

When you visit our website, purchase a product, or book a salon service, you are interacting with Avinya (“Avinya”, “we”, “us”, or “our”).

For any privacy-related questions, you can reach our Data Protection Officer at:

📧 avinyacare@gmail.com 📞 +91-9685365105 📍 Avinya, [Raipur, Chattisgarh, India]

2. What Information We Collect — And Why

We only collect information that genuinely helps us serve you better. Here is a transparent breakdown of every category of data we gather.

2.1 Information You Give Us Directly

When you create an account, place an order, or book a service, you share:

• Full name — so we can address you personally and label your bookings correctly
• Mobile number — for booking confirmations, OTP verification, and service updates
• Email address — for order invoices, newsletters, and account notifications
• Home address or service location — so our professionals know exactly where to arrive
• Payment details — processed securely via PCI-DSS compliant gateways; we never store your full card number
• Skin type, hair concerns, or beauty preferences — when you complete our personalised quiz, to recommend the right products and services for you
• Date of birth — to send you birthday offers and verify age where required by law

2.2 Information Collected Automatically

When you browse our website or app, our systems automatically note:

• IP address and device type — to optimise your browsing experience across mobile and desktop
• Browser type and operating system — for technical compatibility
• Pages visited and time spent — to understand which services and products interest you most
• Referring URL — to know how you discovered us
• Cookies and tracking pixels — as described in our Cookie section below

2.3 Information From Third Parties

We may receive data from:

• Payment processors such as Razorpay, PayU, and Paytm — for transaction status and payment confirmation
• Social media platforms — if you log in via Google, Facebook, or Instagram, we receive your name, email, and profile picture
• Delivery partners — shipment tracking updates for product orders
• Analytics providers such as Google Analytics and Firebase — for aggregated usage statistics

3. How We Use Your Information

Your data is used exclusively to deliver, improve, and personalise your experience with Avinya.

For Beauty Products (E-Commerce), we use your information to:

• Process and confirm your orders accurately and on time
• Arrange product shipping and track delivery status
• Send you order updates via SMS and email
• Handle returns, refunds, and replacement requests smoothly
• Recommend products matched to your skin or hair type
• Manage your wishlist, saved addresses, and purchase history

For Salon Services, we use your information to:

• Confirm, schedule, and manage your beauty service bookings
• Assign the most suitable certified professional
• Share professional arrival updates and real-time ETA notifications
• Collect honest post-service feedback and star ratings
• Enable easy rebooking of your favourite services and professionals

For Both Products and Services, we also use your information to:

• Maintain your account and full transaction history
• Send promotional offers, new product launches, and seasonal deals — only with your consent
• Respond promptly to your customer care queries and complaints
• Detect, investigate, and prevent fraud, abuse, or security threats
• Comply with all legal obligations, tax requirements, and court orders
• Conduct internal research to continuously improve our offerings
• Display relevant advertisements on Google, Facebook, and Instagram with your consent

4. Cookies and Tracking Technologies

Cookies are small text files stored on your device that help us remember your preferences and enhance your browsing experience. Here is exactly what we use and why.

Essential Cookies are necessary for the website to function at all. They power login sessions, your shopping cart, and secure checkout. You cannot opt out of these without affecting basic site functionality.

Performance Cookies help us understand how visitors interact with our website — which pages are most visited, where users tend to drop off, and how long people spend on each section. All data collected through performance cookies is completely anonymous.

Functional Cookies remember your personal preferences such as your location, selected language, and skin type quiz answers so you never have to fill them in twice.

Marketing Cookies track your general browsing activity in order to show you relevant Avinya advertisements on Google, Facebook, Instagram, and YouTube. You can opt out of these at any time through your browser settings or our cookie preference centre on the website.

To manage or delete cookies, navigate to your browser settings. Please note that disabling certain cookies may limit some features of the Avinya website.

5. How We Share Your Information

We respect your privacy deeply and unconditionally. We do not sell, rent, or trade your personal information to any third party for their own marketing purposes — ever. We share your data only with the following trusted partners who help us operate and serve you:

Salon Professionals receive your name, address, and service details — strictly limited to what is necessary for them to arrive at my location and complete your service. Every professional is contractually bound to strict confidentiality.

Logistics and Delivery Partners such as Delhivery, BlueDart, and Shiprocket receive your name, delivery address, and phone number — solely to ensure your beauty product order reaches you safely and on time.

Payment Gateways process your transactions through RBI-regulated, PCI-DSS Level 1 certified infrastructure. We never see or store your complete card number, CVV, or UPI PIN at any point.

Technology and Analytics Providers such as Google Analytics, Firebase, and Clevertap help us analyse usage patterns to improve our app and website. These providers only handle anonymised, aggregated data.

Legal Authorities may receive your information if required by applicable law, a valid court order, or a government regulation — or when disclosure is necessary to protect the rights, property, or safety of Avinya, our customers, or the public.

In a Business Transfer, if Avinya is ever involved in a merger, acquisition, or partial sale of assets, your data may form part of that transaction. We will notify you in advance and give you the option to delete your account before any such transfer is completed.

6. Data Retention — How Long We Keep Your Information

We hold your data only for as long as it is genuinely needed for the purpose it was originally collected:

• Active account information — retained for the full duration of your account with us
• Order and booking history — retained for 7 years to meet accounting, tax, and statutory compliance requirements
• Marketing preferences and consent records — retained until you formally withdraw your consent
• Customer care chat and support records — retained for 2 years
• Cookie data — retained according to each individual cookie’s expiry period, typically between 30 days and 2 years

Once your data is no longer required, we securely delete it or permanently anonymise it so it can never be linked back to you.

7. Your Rights as a Customer

You have meaningful, actionable control over your personal data at all times. Under applicable Indian privacy law and international best-practice standards, you hold the following rights:

Right to Access: You may request a complete copy of all personal data we hold about you, at any time and at no charge.

Right to Correction: You may ask us to update or correct any inaccurate, outdated, or incomplete information in your account.

Right to Deletion: You may request the permanent deletion of your personal data, subject to our legal obligations to retain certain records.

Right to Portability: You may receive your personal data in a structured, commonly used, machine-readable format so you can move it to another service.

Right to Withdraw Consent: You may opt out of marketing communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.

Right to Restrict Processing: You may ask us to limit how we use your data under certain circumstances, such as when you contest its accuracy.

Right to Lodge a Complaint: If you believe your privacy rights have been violated, you have the right to file a formal complaint with India’s Data Protection Board.

To exercise any of these rights, please email us at avinyacare@gmail.com with the subject line “Privacy Rights Request” and your registered mobile number. We will acknowledge your request within 72 hours and respond in full within 30 days.

8. Data Security — How We Protect You

Protecting your personal data is not a checkbox exercise at Avinya — it is woven into every layer of how we operate:

• All data transmitted between your device and our servers is protected by SSL/TLS encryption — the padlock symbol you see in your browser address bar
• Sensitive stored data is secured using AES-256 encryption in access-controlled, physically secured data centres
• Payment information is handled entirely by PCI-DSS Level 1 certified payment partners — the highest available standard
• We conduct regular independent security audits and penetration testing to proactively identify and address vulnerabilities
• Access to your personal data within our organisation is strictly limited to authorised personnel on a genuine need-to-know basis
• We operate a comprehensive Data Breach Response Plan — in the unlikely event of a security breach affecting your data, we will notify you within 72 hours

We strongly encourage you to protect yourself by using a strong, unique password for your Avinya account, enabling two-factor authentication where available, and never sharing your OTP with anyone — including anyone claiming to represent Avinya. We will never ask for your OTP by phone or chat.

9. Children’s Privacy

Avinya beauty products and salon services are designed and intended exclusively for individuals 18 years of age and older. We do not knowingly collect, store, or process personal information from anyone below the age of 18. If you are a parent or guardian and believe a minor has shared their personal data with us without your knowledge, please contact us immediately at avinyacare@gmail.com and we will delete all associated data without delay.

10. Third-Party Links

Our website may occasionally contain links to third-party websites, partner brands, influencer pages, or social media platforms. Once you navigate away from Avinya’s platform, this Privacy Policy no longer governs the collection or use of your data. We strongly encourage you to read the privacy policies of any third-party websites you visit before sharing any personal information with them.

11. Changes to This Privacy Policy

The beauty industry evolves quickly — and so does Avinya. We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable laws. Whenever we make a material change, we will:

• Update the “Last Updated” date clearly at the top of this page
• Send a notification to your registered email address explaining the key changes
• Display a prominent banner or notice on our website and app for a minimum of 30 days

Your continued use of Avinya services after any update is published constitutes your acceptance of the revised Privacy Policy. If you disagree with any changes, you may close your account by contacting us at avinyacare@gmail.com

12. Contact Our Privacy Team

We are always here to listen, clarify, and help. If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:

Avinya 📧 Email: avinaycare@gmail.com

📞 Customer Care: +91- 09685365105 (Monday to Saturday, 11 AM to 8 PM IST)

💬 WhatsApp: Available on our website for instant support.

🌐 Website: https://avinyabeautyhub.com/

This Privacy Policy is governed by the laws of the Republic of India, including the Information Technology Act, 2000 and its rules, and the Digital Personal Data Protection Act, 2023 (DPDP Act). Any disputes arising out of or in connection with this policy shall be subject to the exclusive jurisdiction of courts located in India.

© 2026 Avinya. All Rights Reserved.